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But what happens when I CLAIM?

At Farleys we pride ourselves on our after-sales care, and over the years we have been able to develop a claims department whose service and expertise is second to none.

Feedback from our clients over the last few years telling us what they need in the event of a claim has led us to introduce this specialist claims department.

This, together with superior service and impartial and knowledgeable advice from our experienced team of claims staff, means that your claims are dealt with in a fast and efficient manner.

Here's what some of our clients think:

"A few words of appreciation to you and your staff - you have all turned a very traumatic experience into a bearable situation. I will shout your name from the rooftops."
- Mr J.M., Bradford

"Just a brief note to thank you for sorting out my insurance claim in the face of much resistance! It was much appreciated and a pleasant surprise."
- Dr S.M.H., Kent

"We really do thank you all for your considerations and help given to us in our recent trouble. Many, many thanks for the speed at which you acted and promptly had a cheque sent along to us."
- Mrs M.C., Bradford

"Must congratulate you on your excellent approach to them, (the Insurers), on our behalf and to thank you for your perseverance and patience..... In fact, if one had a medal about ones person, one would certainly award it to you."
- Mr & Mrs P., Leeds

"Thank you for your cheque and for your kind and considerate treatment. Having paid insurance for a lifetime it is nice to know it does work."
- Mr K.P., West Yorkshire

Going the extra mile:

"Your letter of 17th November, plus cheque, forwarded to me in Antarctic. Very many thanks for your efforts on my behalf."
- Mr R.C., Cambridge (Normally!)

And finally:

"Over 40 years ago it was E. Farley & Son Ltd who insured the first car I ever bought...where cars are concerned I am now too old to be bothered so my personal link with your firm is at an end. I am taking this occasion to thank all who work for E.Farley & Son Ltd. Over those 40 years plus you did me proud and I never had a moments doubt about your professionalism. May you continue to expand and prosper."
- Rev L.W., Huddersfield

This is just a selection of extracts from unsolicited mail received from our clients.